Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As an Applications Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing top-notch managed services to our clients. Your day will involve proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware, ensuring the seamless operation of business-critical applications. You will be the go-to expert for complex technical challenges and will use your deep technical expertise to deliver exceptional client outcomes.

You will ensure that all assigned technologies within a client's environment are configured, installed, tested, and fully operational. This includes performing necessary checks, applying monitoring tools, and responding to alerts. When issues arise, you will investigate, analyze, and log these incidents with an eye for detail, escalating to third-party vendors when needed.

In this dynamic role, you will also conduct monthly reviews of incidents and service requests, continuously striving to improve the quality of our service. You will provide onsite technical support and field engineering services as necessary, always aiming to optimize work processes and explore opportunities for automation.

Your Responsibilities extend to the management and implementation of projects within the technology domain, delivering on client requirements and timelines efficiently. You will also play a part in executing disaster recovery functions and tests, ensuring that our clients' DATA and systems are always protected.

To thrive in this role, you need to have:

• Extensive experience in an engineering role within a medium to large ICT organization.
• In-depth knowledge of managed services and ITIL processes.
• Exceptional planning skills to manage activities and projects efficiently, taking into account changing circumstances.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Active listening skills and the ability to adapt to changing circumstances.
• A client-first attitude, ensuring positive client experiences from start to finish.
• A positive outlook and the ability to work well under pressure.
• Commitment to hard work and the flexibility to work longer hours when necessary.
• A bachelor's degree in information technology or equivalent experience.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.