Description
Location:Bratislava, SK
About the role: In this hands-on engineering role, you'll be responsible for the end-to-end management of our HP Enterprise Managed Print Services ecosystem. You'll balance technical excellence with user experience, ensuring our printing and scanning infrastructure is secure, compliant, and intuitive. Your work will directly contribute to Swiss Re's operational efficiency while supporting our sustainability initiatives through smart print management.
Reporting to the Head of Field Services Service Management, you'll work closely with the MPS Service Manager to align technical implementations with service objectives and business requirements. This collaborative approach ensures our print solutions meet both operational needs and strategic goals.
Key Responsibilities: - Design, integrate, and maintain HP Enterprise Managed Print and Document Solutions (MPS), including printing, scanning, and copying capabilities globally, ensuring alignment with Swiss Re's technology and security standards.
- Manage and optimize HP print infrastructure components including HP Web Jetadmin (WJA), HP Security Manager, SafeCom PullPrint, and HP SecurePrint.
- Oversee firmware patching, configuration baselines, device compliance, and print driver management in collaboration with global teams.
- Evaluate and document printer hardware and software configurations, ensuring standardization and lifecycle compliance.
- Provide L3/L4 technical support and coordinate with HP Enterprise and vendor partners for resolution of complex issues.
- Develop automation, monitoring, and reporting solutions to enhance reliability and operational efficiency.
- Drive continuous improvement, process optimization and service documentation to ensure a consistent global print experience.
About the Team: The Workplace Engineering team sits within the Field Services Management Department under Group Technology Services (GTS). Our mission is to design, implement, and maintain workplace technologies that empower Swiss Re employees to work efficiently and securely, wherever they are.
We deliver innovative, user-focused solutions that support the Digital Workplace strategy, combining reliability with security and sustainability. Collaboration and continuous improvement are at the heart of what we do, ensuring that every service we manage contributes to an exceptional employee experience across all Swiss Re locations.
About you: We seek a technically proficient professional with a strong service orientation and commitment to operational excellence. You recognize that effective print infrastructure directly impacts employee productivity and organizational efficiency. Your approach combines technical precision with a user-centric mindset, ensuring that complex systems function seamlessly for end-users. You excel in collaborative, cross-functional environments where your specialized expertise contributes to enterprise-wide solutions while continuously expanding your professional capabilities.
We are looking for candidates who meet these requirements: - Degree in Information Technology, Computer Science, related field, or equivalent practical experience
- 3+ years of experience in enterprise print infrastructure management and document solution environments
- Strong understanding of network protocols, Active Directory integration and print queue management
- Experience with IoT device compliance, patching and security frameworks
- Proven analytical and troubleshooting skills at L3/L4 support level
Preferred Qualifications and Skills: - HP Enterprise certification (e.g. HP Accredited Technical Professional - MPS)
- Scripting or automation experience (PowerShell, Python) for system management and reporting
- Strong communication skills with ability to explain technical concepts clearly
- Experience working in global, multicultural environments
- Familiarity with ITIL processes, Jira, and service management best practices
For Slovakia the base salary range for this position is between EUR 2,700 and EUR 4,500 per month (for a full-time role). The specific salary offered considers:
-the requirements, scope, complexity and responsibilities of the role,
-the applicant's own profile including education/qualifications, expertise, specialization, skills and experience.In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognize your achievements. Further you will enjoy a variety of global and location specific benefits.Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
About Swiss ReSwiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Keywords: Reference Code: 136089
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