Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Production Management Core Payments Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent
• Formal training or certification on software engineering concepts and 10+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proven strong track record as a production support role for a real-time payment processing with hands-on involvement in foreign banks in Korea, especially in the clearing domain, such as HOFINET, HOFIBOK, IFT, ENotes, CMS, RPR, and GIRO.
• Strong proficiency in English and Korean (written and spoken), and required to work in Korea.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Technical Skillset: Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra
• Monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace/Splunk)
• Messaging frameworks, Kafka, MQ

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting in organizing work processes, automating tasks, and enhancing with AI
• Experience in incident remediations hands-on for real-time payment applications with wide service range and complex business processing logics
• Experience liaising with a regulator (Korea FSS) including an incident reg reporting and working in banking payment regulatory reporting domain
• Experience working in tech controls or regulatory mandates including data access control for oversea employees, assets in data centers and global applications for Korea Payments Business
• Experience working to manage production infrastructures and its relevant resiliency activities including disaster recovery, sustained resiliency and cyber recovery
• Strong collaborator with ability to foster relationships effectively with diverse groups across geographies.
• Adaptable and able to multi-task, handling complex requirements.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.