Description

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Position Summary
The Sr. Vice President, Chief Information Officer (CIO), is responsible for directing and leading the District's Information Technology (I.T.) and Customer Services departments. The CIO must anticipate trends in the marketplace with regard to technology to ensure the District navigates these trends through expert guidance and proper strategic I.T. planning which is in alignment with the strategy of the organization. This role also ensures the District consistently delivers a positive customer experience, fosters strong engagement with community partners,and communicates pertinent, valuable information to employees, customers, and the broader community.

Essential Functions

• Lead all aspects of Information Technology and Customer Services for the District through the effective management of critical initiatives which are essential to the strategic and operational objectives of District.
• Establishment and maintenance of all I.T. governance processes covering strategic alignment, value delivery, resource management, risk management, budgeting, and performance measurement.
• Drive the analysis and re-engineering of existing business processes, identify and develop the capability touse new tools, reshape the District’s physical infrastructure and network access, and identify/exploit the District’s knowledge resources.
• Lead the efforts to integrate the Internet (electronic channels) into the District’s long-term strategy and as wellas immediate business plans.
• Protect customer information by directing information/cyber security efforts related to the District’s information and systems to ensure their integrity, availability, recoverability, placement and performance.
• Develop and maintain recruitment and retention strategies for skilled “public sector” I.T. professionals aimedat adequately meeting current and future District technology workloads.
• Provide leadership and oversight to the Customer Services department to ensure that the District treats our customers fairly and with respect, regardless of the situation. Ensure policies are in place and followed consistently. Develop metrics to ensure we are measuring performance around call center statistics.
• Champion a culture focused on customer experience. Sponsor and support activities and programs aimed at fostering positive customer and community relationships.
• Provide strategic guidance regarding customer experience and business development.
  Ensure the best use of District resources by directing the definition and planning of strategic and long-termgoals for the Company and establishing Key
• Performance Indicators along with appropriate performance/monitoring processes.
• Effective budgeting to ensure the most effective and best use of ratepayer monies.
• Maintain open communication with all levels of the District, but especially with the President, Senior Vice Presidents, and Vice Presidents with the best interest of the District and its Customers always in mind.
• Understand and support all District policies and procedures to the highest level possible.
• Develop talent: coach and mentor employees; support employee growth and development throughleadership opportunities and professional development.
• Provide employees feedback through completion of performance appraisals and employee one-on-onemeetings.
• Manage employee unacceptable behavior, poor work performance or policy violations, including the use of discipline when appropriate.
• Maintain financial oversight of budget or works with financial responsibility in mind.
  Plan for attrition through awareness of separation risks, cross-training, employee development andsuccession planning.
  Handle stresses related to effectively completing the above referenced requirements.
  Fulfill responsibilities common to all Supervisory, Professional, and Administrative positions.

Requirements

Education
Required - Bachelor's Degree in Computer Science, Information Technology, Business Administration, or arelated field
Preferred - Master's Degree

Minimum Requirements

• Required - Minimum of 10 years of significant management and supervisory experience at the senior level.Ability to manage multiple projects, including both short-term and long-range projects/activities, andcompleting projects across organizational lines, within budget and schedule and
• Required - Minimum of 10 years experience providing strategic oversight and direction in one or more of thefollowing areas: business operations, information technology, customer service, or closely related fields.Proven ability to lead dynamic business teams with innovative strategy and technology. and
• Required - Experience in budgeting and project portfolio management and
• Required - Experience developing and implementing corporate strategic plans with demonstrated expertise ina variety of the field’s concepts and procedures and
• Required - Experience in I.T. infrastructure and architecture, operations, application development andarchitecture, and technology planning.
• Preferred - Utility experience.

Licenses, Certifications and/or Testing

• Required - Have and maintain a valid driver’s license Upon Hire and
• Preferred - Information Technology certifications Upon Hire and
• Required - Pre-employment Background Check & Drug Screen Upon Hire