Description

Sev1tech, Inc.


Program Manager

US--DC Metro Area

Job ID: 2025-9405
Type: Full Time W/Benefits Ret Match
# of Openings: 1
DC Metro Area

Overview

Sev1Tech is looking for a Program Manager to manage a team providing enterprise IT services for a DHS customer. The project is focused on delivering O&M and some engineering services to meet IT infrastructure, operations, and cybersecurity needs of approximately 85,000 Federal employees, contractors, and support personnel at several hundred locations in the National Capital Region and facilities across the U.S.The Program Manager is accountable for successful team resourcing, resource management, and service delivery, ensuring on-time, within budget, and high quality performance on multiple task orders that will include: Data Center Services; Email and Messaging Services; Network Services; Testing Services; Voice Services; Critical Incident Management services; Configuration, Change, and Release Management services; Disaster Recovery services; Identity Credential and Access Management (ICAM) services; Cloud Services; Incident Response and Cybersecurity services; Risk Management and Compliance services; Patch and Upgrade Management services; On-Premise Services (e.g., operational monitoring, migration, service restoration); Communications and Collaboration Services; and Security Technology Integration Program (STIP) services.Specific job responsibilities include, but not limited to:

Providing direction, guidance, and oversight to task order managers, project managers, and program support staffManaging resources across multiple TOs, including budget forecasting and staff utilizationEnsuring a clear understanding of roles and responsibilities and that the right people are in the right rolesInculcating and reinforcing a culture of customer and mission focused deliveryAligning customer and contractor team expectationsCreating a collaborative, responsive, and supportive team environmentMaking sure necessary processes, procedures, and tools are in place and maintained Responding in a timely way to meet ad hoc customer needs that ariseProviding the customer with visibility into progress and risksOffering customer management strategic inputs to assist in directing the ProgramEstablishing and ensuring adherenceto a continuous evaluation and improvement processProviding open channels of communication within the team and between the team and customersConducting weekly meetings with the contract leadership team and customer on status and performanceSubmitting reports on contract performance to the customerMentoring project team staffLeading Monthly Program Reviews with corporate leadership

Responsibilities

Bachelor's degree (preferably but not necessarily in Information Technology or a related discipline)10+ years' experience in the federal IT contracting industry5+ years' experience managing contracts that include a broad range of IT operations tasksProven record providing direction, management, and oversight of technical staff and support personnelExperience managing teams of more than 75 full-time employees delivering IT services across multiple locations throughout the U.S.Strong problem-solving and analytical skillsProven record in managing budgets and adjusting staffing levels as neededProven record in developing, maintaining, and reviewing project plans, work breakdown schedules, and schedulesProven record in assisting clients in meeting their mission goals and the needs of their own customers Excellent communication skills, including the ability to interact effectively with customers at all levels Strong skills presenting status and decision-support information clearly and concisely for customersSuccess managing projects/programs requiring seamless transitions from engineering to operationsDemonstrated record maintaining visibility into and making customers aware of resource usageDemonstrated record making adjustments to resource usage based on customer prioritiesExperience with infrastructure operations e.g., sys admin, patching, monitoringExperience with incident responseExperience with Release, Change, and Configuration ManagementExperience with federal security requirements, standards, and solutionsExperience with metric, SLA, and SLO development, visualizations (e.g., via Dashboards), and associated reporting

Eligibility/Clearance Requirements: Eligibility for Entry on Duty clearance/Ability to Obtain Secret Level ClearanceCertification Requirement: PMP (Project Management Professional)

Qualifications

• Experience managing IT contracts for DHS TSA
• Understanding of IT needs of federal and contractor staff who provide technical support at airports and airport adjacent facilities
• Cloud certifications
• Network certifications
• Security certifications
• Agile and or DevSecOps certifications

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