Description

External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
M-F 8AM-5PM consistently , 40 hours per week, some holidays and weekends as needed.
Advertised Salary Commensurate with experience Posting Date 01/16/2026 Open until filled Yes Closing Date Proposed Starting Date 02/23/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Systems Administration Spv FLSA Exempt FTE 1.00 Minimum Qualifications
Bachelor's degree in a related field or equivalent and 8 years of professional experience
Preferred Qualifications Position Summary
This position leads the Franklin OIT Systems Management team and is responsible for achieving the college's strategic vision for college-level technology services. This position oversees multiple complex projects with a college-wide scope, including fiscal responsibility and careful coordination with institutional stakeholders and/or external vendors. It involves excellent organization, problem-solving, customer service, and communication skills. This position provides managerial and technical leadership as it supervises, coaches, and mentors team members. This position oversees the college back-end services including technical support for faculty and staff, computer labs, and classrooms. This includes technical support for the college's core infrastructure, research services, and provides consultation on a wide array of IT services including server hosting and support, guidance on technology budgeting for grant proposals, and best practices for data storage and backup solutions. This position serves as a representative of Franklin OIT for various college and campus groups, striving for innovation and contributing to the development of college-level and university-wide IT standards and practices in alignment with relevant institution, system-wide, state, and federal guidelines, policies, and/or law. This position will work with other campus groups, information security, and various agencies to serve as a technical compliance resource for the college and should be familiar with compliance standards such as FERPA. HIPAA, PCI, CUI, NIST, FEDRAMP, and others as they apply to information technology.
Knowledge, Skills, Abilities and/or Competencies
This position will need to have advanced systems management and computer/technology support skills. Applicants will need to be fluent with active directory, group policy, imaging, and other aspects of desktop management. This position will also have advanced server and network administration skills. Applicants will need to be fluent with active directory, shell scripting, virtualization technology, and server administration in a multi-platform environment. Individuals must have familiarity with federal technical compliance guidelines from granting agencies such as NIH, NSF, and similar agencies.

Technical

• Excellent problem-solving and troubleshooting skills.
• Advanced experience in the relevant technical field of expertise including active directory, group policy, desktop and server management, and security best practices.
• Experience utilizing endpoint management systems and industry-standard tools for desktop, learning, content management, and/or systems management services (e.g., Ivanti LANDesk, Munki, AMX Resource Management Suite, Crestron Fusion, GitHub/Lab, etc.).
• Experience with Active Directory.
• Strong knowledge of TCP/IP and experience with troubleshooting wired and wireless networking.
• Enterprise virtualization, server hardware, iSCSI/Fibre Channel Storage, Network-Attached Storage, and L2/L3 networking.
• Familiarity with common productivity and security applications.
• Cloud services experience with Amazon AWS and Microsoft Azure platforms and components.
• Experience leading enterprise-level service planning/roadmaps and maintaining client-focused service-level and operational agreements.

Dependability and Integrity

• Meet agreed-upon objectives of projects and tasks.
• Complete routine requests in a timely manner.
• Create a seamless experience for clients.
• Perform at a consistently high standard.
• Participate in an annual performance development process.
• Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM.
• Working with team members to address gaps in coverage with supervisor input.

Productivity

• Set and meet realistic goals.
• Effectively manage time and stay on-task.
• Document interactions with clients and routine tasks in a ticketing system.
• Maintain productivity by delegating tasks with junior team members as appropriate.
• Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals.
• With minimal supervisor input, work with the team to help identify ways to improve processes and productivity.

Relationships and Serving Others

• Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers.
• Promote positive morale and serves as a positive representative of Franklin OIT.
• Attend department and college activities.
• Serve as an example for colleagues.
• Demonstrate professionalism and clarity in written and verbal communications.
• Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes.
• Interact and build relationships with departmental leadership.

Teamwork

• Demonstrate personal accountability and avoid blaming others.
• Participate in the usage and implementation of college-wide tools and standards.
• Contribute to projects and tasks which have a college-wide scope.
• Be available and proactive in assisting coworkers and clients during the workday.
• Train and develop junior team members.
• Manage workflows and processes within assigned team and with junior team members.

Strategic Planning

• Demonstrate initiative in planning and organizing work within scope.
• Participate in and facilitate decision making and problem-solving.
• Demonstrate alignment with Franklin OIT policies and priorities.
• Contribute to the development of standards and best practices.
• Engage with colleagues to explore new technologies, recommend alternative solutions, and provide feedback on strategic vision.
• Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic.
• Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance.

Physical Demands

• This position spends long periods of time sitting, standing, and working on a computer.
• This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically.
• This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically.
• This position includes walking to meet with clients in buildings that are geographically near each other and the individual's primary office.
• This position will coordinate with staff and providers, and participate in the safe moving of large rack-mounted server equipment and related components.

Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Management and Leadership

• Supervise and mentor team members.
• Serve as a technical lead for systems management team.
• Develop and implement standards, guidelines, and policies for assigned team/purview.
• Optimize workflows and review processes for continuous improvement.
• Facilitate and encourage collaboration and communication.
• Relationship management with faculty, staff, and unit leadership.
• Meet with key stakeholders within Franklin OIT and Franklin College to ensure needs are being met and address concerns.
• Maintain cost-recovery operations including consultations, quoting, and invoicing for services.
• Strong technical background in systems administration, management, and corresponding cloud technologies.
• Familiarity and ability to get up to speed with federal technical compliance requirements.
• Maintenance and creation of technology roadmaps for the maintenance of existing and implementation of new technologies at a college-level.

Project and Task Management

• Achieve Franklin College's strategic objectives for assigned team/purview.
• Plan and oversee support for core college-level services.
• Oversee, participate, and lead multiple, complex projects with a college-wide scope.
• Respond to various incoming support requests for services managed at the leadership level.
• Utilize the preferred tools for management of work queue and projects.
• Fully document all tasks and projects.

Percentage of time 45 Duties/Responsibilities
Documentation and Administration

• Develop documentation, presentations, and training materials.
• Facilitate a culture of documentation through an established framework.
• Assist with administrative tasks related to assigned team/purview.
• Provide training on an as-needed basis.
• Facilitate the college's bulk computer purchase.
• Manage vendor relationships.
• Assist with budgeting and budget development.
• Ensure compliance in the college with all relevant policies.

Percentage of time 30 Duties/Responsibilities
Continuous Improvement

• Explore emerging technologies
• Identify strategies to make the college's IT services more efficient and effective
• Ongoing professional development

Percentage of time 20 Duties/Responsibilities
Other

• Represent Franklin OIT in various campus IT committees
• Participate in hiring committees
• Completes all other duties as assigned
• After-hours and holiday work may be required for critical infrastructure and services

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Michael Hill Recruitment Contact Email foitnews@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents